An order concern?
Start with the details.
A concern about a delivered plant or product should be raised with Planteeva using the order reference and a clear explanation. Photographs can help show the item, packaging and the issue being discussed. The nursery can then review the actual order details. This page does not create an unconfirmed return window, automatic refund or plant-survival guarantee.
Explain what differs from the order.
Send the product or plant name, order reference and a description of the concern. Compare the item with the agreed specification, such as variety, quantity, size or pack details. A collection photograph may show a different growing stage or decorative setting. Clear information helps distinguish an order question from ordinary differences between living specimens.
Keep useful evidence available.
Retain clear photographs of the item and packaging where relevant. Include when the order was received and any care or changes since arrival. Do not send payment card details, passwords or identity documents with the enquiry. The contact form does not accept attachments, so explain the issue first and ask the nursery how to share photographs.
Wait for the order-specific response.
Planteeva will review the information and explain the applicable next steps for the order. Any agreed return, replacement or refund arrangement should be confirmed directly before an item is sent back. Keep that confirmation with the order record. This page does not state a fixed remedy for every concern or replace the details agreed for a particular purchase.
Clarify details that matter.
If a particular appearance, size or variety is essential, ask for current details before ordering. Confirm the supplied pot or pack and the destination arrangements as well. For general enquiries use contact@planteeva.com. For a quick response use planteevaofficial@gmail.com or WhatsApp on +92 304 0614915, with the order reference where applicable.
Need clarification?
Contact Planteeva with the relevant product name and order reference.